Knowledge Management Services as a basic concept for Enterprise Knowledge Management System

This article depicts the idea of service based Knowledge Management and introduces a method to design an Enterprise Knowledge Management System (E-KMS). We assume that each organisation already uses an E-KMS but only few organisations are aware of it and even less organisations design their E-KMS properly to manage their internal processes. These internal processes of an E-KMS are seen as Knowledge Management Processes (KMP) that describe the knowledge exchange between knowledge workers in a process-oriented manner. This article introduces the concept of KM-Services to manage heterogeneous KM-tools based on Web-Service that are organised by KMPs. The design process of such KMPs is discussed introducing a method that derives KM-Services out of knowledge goals and briefly mentions an evaluation framework using the Balanced Scorecard concept (BSC).